Facilicom

”Our shared history means we have positive energy and great results!”

Facilicom provides facility services for companies, government bodies and institutions. Facilicom’s main office is in Schiedam, from where it operates in the cleaning, security, corporate catering, personnel services and catering technology sectors. Facilicom employs around 32,000 staff and is active in the Netherlands, Belgium, France and the UK. Facilicom Facility Solutions (FFS), Facilicom’s facility management branch, was founded in 1996 and provides proactive integral facility management to customers on-site. Here, it is vitally important that the facility package is closely geared to the wishes and needs of clients and their employees. In this article, Ad Schlappi, Functional Manager at FFS, talks about Facilicom’s collaborative relationship with Axxerion.

Main contracting

In 2007, FFS went in search of additional software in order to control and manage its main contracting processes and tasks. Main contracting is a contract type that enables customers not just to outsource facility services to FFS, but also the management of these services with all the requisite management systems and methods. Schlappi: “That means that our customers have one contract for all their services and can therefore really focus on output and result. Together with Axxerion, we developed a specific contract module for this purpose. We also decided to implement CRM, so this module was configured for us as well. We chose Axxerion because it’s an ꞌin the cloudꞌ solution, so it’s available always and everywhere. And the fact that Axxerion was so willing to think along with us made it a very easy choice to make.”

Uniform working method

FFS soon decided to deploy Axxerion as Integrated Workplace Management System (IWMS) for its customers. Schlappi: “Especially for Integrated Facility Management (IFM) contracts, an IWMS is crucial if you want to monitor the services properly. An IWMS not only provides the facility service desk with overview and insight, but based on signalling functions and reports created by the IWMS it can also be used to account to the client. The module we use the most is the Inventory module, with the Messages, Reservations and Reports sub-modules. In collaboration with Axxerion, specific workflows were created for us so that we can use a uniform working method towards our clients. This uniformity speeds up the implementations, reduces the chance of failure and allows personnel to be deployed more flexibly.”

Joint responsibility

Time after time, the implementations performed for customers of FFS have run exactly according to plan. More than ten of these types of projects have now been completed. For Axxerion, this means an extra challenge: We not only have to perform for our direct client, FFS, but also for our indirect clients that conclude a contract with FFS. Schlappi: “That actually results in a joint responsibility that we both take very seriously and cope with very well. This is partly because the cooperation with Axxerion runs very smoothly. One crucial factor here is that we’ve had a permanent Axxerion implementation consultant from the start. We work well together and our shared history means we have positive energy and great results!”

In 2009, the collaboration was given an extra dimension. Together with FFS, Axxerion developed a special system to manage and monitor Public-Private Partnership (PPP) projects. Schlappi reacts enthusiastically: “Neither Axxerion nor FFS had any experience with these types of projects, and other IWMS suppliers were also inexperienced in this area. But together with Axxerion we delivered the first PPP system in the third quarter of 2010, a joint performance that we are justifiably proud of!”

Are you curious about what Axxerion can do for your organisation? Then please get in touch with us for a demonstration, without any obligation! You can do that by e-mail to info@axxerionusa.com.

Axxerion Foundation

As your organization evolves, Axxerion evolves with you

Easy to Use and Highly Configurable:

Work with your own terminology, easily remove unwanted fields or steps or add new ones when needed. Define your own business processes.

Comprehensive Security:

Role based logins to accommodate different types of users and contractors and their access rights.

Global search capability:

Easily and instantly search and find any facility information in the database.

Automatic Review and Approvals:

Easily and graphically define workflow and approval processes for any item in the system.

Contact Us

  • Axxerion USA
  • 24 Professional Center Pkwy, Suite 130
  • San Rafael, CA 94903
  • Follow us on LinkedIn!

Axxerion Foundation

As your organization evolves, Axxerion evolves with you

Easy to Use and Highly Configurable:

Work with your own terminology, easily remove unwanted fields or steps or add new ones when needed. Define your own business processes.

Comprehensive Security:

Role based logins to accommodate different types of users and contractors and their access rights.

Global search capability:

Easily and instantly search and find any facility information in the database.

Automatic Review and Approvals:

Easily and graphically define workflow and approval processes for any item in the system.

Contact Us

  • Axxerion USA
  • 24 Professional Center Pkwy, Suite 130
  • San Rafael, CA 94903
  • Follow us on LinkedIn!