Axxerion provides processes for managing the above challenges as explained below.
1- Submitting service tickets through standard emails – Axxerion can integrate with the company’s standard email system for creating service tickets. For example, the users can send a standard email to company mailbox such as:
firstname.lastname@example.org (where company.com is your company’s domain)
Axxerion monitors this mailbox and as soon as an email is received, it generates a service ticket and notifies the appropriate people to handle it. The subject of the email becomes the subject of the service ticket and the body of the email is extracted and included as the body of the service ticket.
2- Automatic creation of user accounts – As Axxerion processes the incoming emails, it checks the email address of the sender and if there are no user accounts, it would automatically create one for the user and issues the username and password. ...
Many companies still operate without a Computerized Maintenance Management System (CMMS) and rely on emails for handling the service requests. When such a company deploys a CMMS, it is usually a big change for the users who need to abandon their email-based service requests and learn how to log on to a new system for submitting their service requests .
Axxerion has an Integrated Workplace Management System (IWMS/CAFM) with extensive Maintenance Management capabilities. One area that I would like to highlight is the flexibility in handling service requests by accommodating different user approaches in submitting service requests and helping them start using the system without a major initial shock in the approach and without a steep learning curve. Below is a summary of these approaches.
Managing email-based service requests – To accommodate users’ interest in continuing to use email to submit their service requests, Axxerion’s CMMS becomes the recipi ...