”We see Axxerion as a knowledge partner, as our adviser.”
Menzis guarantees the availability of qualitative, decent and affordable care. Menzis offers basic insurance policies, additional coverage and dental coverage. These insurance policies can be taken out both as individuals and as a collective. The brands Menzis, Anderzorg and Azivo are part of the Menzis group.
The Members’ Council, a representative body of policy holders, is Menzis’ highest organ and has an important voice in many the organization’s decision. As a co-operative, Menzis is a non-profit organization and has no shareholders. Any profits are invested in health care and in keeping premiums affordable. Menzis operates on a national basis and has offices in Wageningen (main office), The Hague, Enschede and Groningen. It employs approximately 2100 people. We speak to Ms. Willemijn Witten, a Facility Services Manager at Menzis. “Following the merger of the three health insurance companies into Menzis, we started looking for a new Integrated Workplace Management System (IWMS) that met our collective requirements,”, says Witten, continuing that “the fact that Axxerion appeared to be a flexible IWMS offered in the cloud, was one of the deciding factors that informed our choice.”
A centralized service desk
More than six years later, in 2012, Menzis decided to effect changes in its facility organization processes. The ‘product or service’ became the central point of attention, rather than the ‘process’. In addition, it was chosen to replace local service desks with a centralised service desk. These changes led to Axxerion having to be reconfigured. “Improving your processes is one thing, but automating the optimisations is an important second step. They ‘get’ that at Axxerion. Not only is the software perfect for these sorts of undertakings, but Axxerion staff also just know what they’re talking about and offer both valuable technical support as well as support regarding the issues in hand. Axxerion is a thinking partner for our facility organization processes.
The centralised service desk was an important part of optimising processes. It used to be the case that employees were to submit their requests at their local service desk, which subsequently had to be approved in person – a time-consuming process for all participants. “Now”, Witten says, “employees do everything themselves. They log in to Axxerion using our intranet network and, for example, reserve a meeting room. There’s no middle man. It’s truly ideal. And what does it get us? Improvements to efficiency, increased user comfort, cost savings and a further increase of the organization’s flexibility. Employees have access to relevant information and can send reports 24 hours a day. At work, in transit or at home.”
Axxerion is more than just a software provider, Witten agrees: “We see Axxerion as a knowledge partner, as our adviser. Our consultant at Axxerion enjoys getting in the hot seat to think about our business and workflows and that creates a bond of trust. One also notices that Axxerion hears and sees a lot from its other customers, which in turn is knowledge and know-how we can benefit from.”
Are you curious about what Axxerion can do for your organisation? Then please get in touch with us for a demonstration, without any obligation! You can do that by e-mail to firstname.lastname@example.org.