Making the decision to deploy a computerized maintenance management system (CMMS) solution for your organization is one of the best steps you can take to give your business a competitive edge and eliminate lingering inefficiencies in your maintenance operations.

However, have you discussed with your CMMS vendor the type of after-sales support you’re going to need? Or do you have a clear idea of what kind of information a CMMS purchase should come with? Our years of experience with providing CMMS solutions to numerous clients means that we understand how important the implementation stage is and some of the challenges that a new purchase could come with. So, we’ve decided to put together this concise guide discussing what kind of training a reputable CMMS vendor should offer you after purchase.

CMMS Training Options

There are no rigid rules for how CMMS training should proceed but ideally, your chosen CMMS vendor should give you the option of choosing a training format that works best for you depending on the peculiarities of your company and maintenance team. Generally, you can expect a mixed approach made up of onsite and off-site training, self-training, individual training courses, in-person workshops, and presentations, as well as hands-on demonstrations.

That being said, whichever option(s) you choose, a world-class CMMS training should proceed guided by the following:

1. Self-Training

Staff get access to view the training materials at their own pace – may be at home or on weekends in the form of text, pictures, images, and videos. All the better if this information is presented in an interactive manner.

Other resources they will find helpful are manuals and links to instructional websites. Your vendor should allow you to ask as many questions as you wish and be available by phone and online meetings at least during business hours.

2. Onsite Training

Some training sessions could hold at your location. Especially during the early days of adopting a CMMS. This kind of class is an in-depth training that will be anchored by trainers from the CMMS company based on a structured course and interactive question and answer sessions.

3. Off-Site Training

You could use an off-site training facility where your team can go and learn away from the distractions in the workplace.

4. Online Training

Of course, with the advancements in technology these days, you may choose to conduct the training online from the comfort of your office or elsewhere. The training sessions are conducted via several platforms e.g. video conferencing or Skype. This training format offers considerable flexibility as it can be conducted from any country.

However, with online training, it’s important to not rush the process. It’s also crucial that you confirm that your team has a clear grasp of each subject because people learn differently.

Whatever setting you choose, interaction is key. It’s also vital that instead of long talks, staff are allowed to access the CMMS and start getting used to operating it. For example, they could be asked to practice submitting work orders. This makes it easier for them to remember the exact steps later. The same training process can be repeated for the following CMMS modules at least for a start:

Axxerion’s World-Class After Sales CMMS Training

Our CMMS software comes with a lot of different features that can easily be customized to suit your business needs. However, we also understand that many CMMS implementation projects sink due to inadequate or rushed training. That’s why we offer our clients a variety of information sources to learn from at a pace that works for them.

For more information on what our CMMS offers, contact us today and request a demo. We have solutions for companies of all sizes and industries.

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