Incident Management

Axxerion offers a unique incident management solution to process complaints, requests, and errors. Through precisely configured workflows, our system is able to determine what type of report is sent where, who is responsible for processing it and what the service levels are for the step in question.

Smart Forms

Users are able to submit reports using ‘intelligent’ forms with standard values and input checks, allowing you to request the right information to process the report. Users will also be able to submit reports via the intranet network; anonymous users will be able to submit reports via portal integration.

Overviews

Users are able to review all their reports and requests at a central location. By clicking on the report, its current status is shown in a chart. Managers are able to review the statuses of all reports and requests to ensure that all requests are processed in time.

Reporting Process

With workflows, all incident reports are processed in a consistent manner, going through appropriate stages via tasks and automatic escalations. The recipient of a task will receive a notification email and will be able to open her tasks. The workflow will indicate how many individuals have certain responsibilities and which task they are to carry out.

Fields

Standard fields can be expanded to an unlimited number of additional fields. User may indicate the field type, such as text, number, dropdown list or reference to another object. These fields are displayed depending on access privileges and the status of the workflow.

Digital File

Submitting files automatically leads to the compilation of a comprehensive digital file, including details of the requesting party, responses, actions, dates and interactions. Documents such as photos, letters and scanned images can be uploaded for attachment to a report or request.

Progress Check & Analysis

The applicant and recipients of the request may review the status at any time. Status consists of a graphical representation of the process, displayed in black, with previous and next stages displayed in grey. All stages of the incident reporting process are logged, allowing insight into response times and any difficulties at any point in time. Results may be represented in reports, charts and dashboards.

AXXERION FOUNDATION

As your organization evolves, Axxerion evolves with you

Easy to Use and Highly Configurable:

Work with your own terminology, easily remove unwanted fields or steps or add new ones when needed. Define your own business processes.

Comprehensive Security:

Role based logins to accommodate different types of users and contractors and their access rights.

Global Search Capability:

Easily and instantly search and find any facility information in the database.

Automatic Review and Approvals:

Easily and graphically define workflow and approval processes for any item in the system.