Online surveys can be put together very easily using sections, open questions, multiple choice questions and help texts. You can see the results in preview mode.
Select recipients using the contract module. Each recipient receives a personalized email containing a link to the form. You can also create surveys for a general audience whose details are not stored in Axxerion. Each survey has a unique URL which you can specify. This URL can be included in an email or social media message or published on your website.
Clicking on the link in the email will open the survey in the web browser. You may include accompanying texts with the questions and even divide the survey over multiple pages.
After sending out the survey, you can send out reminders to all individuals and organization who have not yet responded. You can also add new people to the mailing list after sending out the survey and only send those people an invitation.
An overview of the number of submitted forms as well as the filled in forms themselves can be viewed online. The frequencies and percentage scores of the answers are shown per question. Our built-in filtering options allow for quick searches based on answers, allowing quick reviews of forms containing a very positive or very negative reply to a certain question. Answers can also be exported to a CSV file, allowing for further analysis and charts to be drawn up in Excel, for example.
Customer Satisfaction Surveys
The survey module has been integrated with the reporting module. You will be able to send out a survey automatically once a report has been processed. This can be done for every report or for every tenth report.
As your organization evolves, Axxerion evolves with you
Easy to Use and Highly Configurable:
Work with your own terminology, easily remove unwanted fields or steps or add new ones when needed. Define your own business processes.
Role based logins to accommodate different types of users and contractors and their access rights.
Global Search Capability:
Easily and instantly search and find any facility information in the database.
Automatic Review and Approvals:
Easily and graphically define workflow and approval processes for any item in the system.